Contact Us

Questions? We're here to help. Reach out and we'll respond within 24 hours.

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Email Support

For API questions, billing, or technical issues

novaiapi.haohao@gmail.com
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Business Inquiries

Partnerships, enterprise plans, or custom solutions

novaiapi.haohao@gmail.com

Send a Message

Frequently Asked Questions

How quickly do you respond?

We typically respond within 24 hours on business days. For urgent issues, mention "URGENT" in your subject line.

Do you offer enterprise plans?

Yes! Contact us for custom pricing, dedicated support, and SLA guarantees for high-volume usage.

Can I get a refund?

We offer refunds for unused balance within 30 days of purchase. See our Refund Policy for details.

Where are your servers located?

Our infrastructure is hosted in Hong Kong SAR, providing optimal latency to Chinese AI providers.